Refund and Returns Policy

At Artificial Apna Jewellers, we strive to provide high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we are here to assist you with our straightforward Refund and Returns Policy. Please read the details below to ensure a smooth return or refund process.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

• Timeframe: Returns must be initiated within 7 days from the date of delivery.
• Condition of Product: The product must be unused, undamaged, and in its original condition with all packaging intact. Any product showing signs of wear, alteration, or damage will not be eligible for a return.
• Proof of Purchase: A valid receipt or order confirmation must be provided at the time of return.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Customized or personalized jewelry (including engraving or resizing).
• Earrings and other items for hygienic reasons.
• Gift cards or vouchers.
• Items marked as “final sale” or discounted during clearance.

3. How to Return an Item

If you meet the return criteria, please follow these steps to return your item:

1. Contact Customer Support: Reach out to our customer service team at [Customer Service Email] or call [Customer Service Phone Number] within 7 days of receiving your order to initiate the return.
2. Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
3. Return Shipping: Please securely pack the item, including the original packaging, and send it to the return address provided by our team. Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method, minus any shipping or handling fees. Please note:

• If you paid by credit card or other online payment services, the refund may take 3-5 additional business days to reflect in your account, depending on your bank or payment provider.
• If the return is due to a defect or error on our part, the full purchase amount, including shipping costs, will be refunded.

5. Damaged or Defective Items

We take great care in packaging and shipping our products. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will either replace the defective item or offer a full refund, including return shipping charges.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement item.

7. Customer Service Contact Information